Operations & Technology Executive
Job Summary
services by overseeing operations, technology platforms, supplier performance and business administration.
The role will also play an important part in leveraging AI, automation and technology to improve efficiency,
strengthen operational processes and enhance the overall member experience.
This is a hands-on role for an organised, analytical and solutions-focused professional who is comfortable
working across operations, systems and administration
Job Description
Our client, Ziada Lifestyle Concierge, is a premium lifestyle and concierge business providing personalised
services and experiences to its members. Ziada is focused on delivering exceptional service through a
combination of personalised relationships, efficient operations, trusted suppliers and technology. As the business
grows, the company is looking for talented professionals who can contribute to building a strong and scalable
business.
Key Responsibilities
• Manage daily service operations and workflow.
• Oversee CRM, AI tools and digital platforms.
• Develop and improve operational processes and Standard Operating Procedures (SOPs).
• Manage supplier performance and service quality.
• Oversee member billing, reporting and administration.
• Monitor operational performance and recommend improvements.
• Ensure compliance with governance and operational standards.
• Identify opportunities to use technology and automation to improve efficiency.
• Support the effective implementation and use of operational systems and tools.
• Work closely with the Founder & CEO on operational priorities and improvements.
What We Are Looking For
The ideal candidate will have:
A Bachelor's degree in Operations, Information Systems, Business or a related field.
• 5–8 years' experience in operations, service delivery, technology-enabled businesses or a related
environment.
• Strong analytical and organisational skills.
• Strong project management and process improvement capabilities.
• Good understanding of CRM and digital platforms.
• An interest in AI, automation and technology-driven business improvement.
• Strong attention to detail and a structured approach to work.
• Good problem-solving and decision-making skills.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication and stakeholder-management skills.
What Success Looks Like
Success in this role will be reflected in the smooth running of Ziada's operations, effective use of technology,
strong supplier performance, accurate administration and continuous improvement of the processes that
support an excellent member experience.
The successful candidate will be expected to bring a practical, solutions-focused approach and identify
opportunities to make the business more efficient as it grows.
Why Consider This Opportunity?
This is an opportunity to join Ziada Lifestyle Concierge at an exciting stage of its growth and contribute directly
to the development of its operational and technology capabilities.
The successful candidate will work closely with the Founder & CEO and will have the opportunity to contribute
ideas, improve processes and help build the systems and operational standards that will support the company's
growth.
Ziada is committed to creating a working environment where talented people can thrive, grow and bring their
very best to their work. The company values initiative, integrity, accountability, collaboration and a willingness
to continuously improve.
Application Information
Application Subject Line: Please use “Operations & Technology Executive” as the subject line of your
application, addressed to: hr@atlglobalbusiness.co.ke; cc atlglobalbusiness@gmail.com
Ziada Lifestyle Concierge is an Equal Opportunity Employer and is committed to creating an inclusive
workplace where individuals are valued for their skills, experience and potential.
Data Protection: All personal information provided as part of the recruitment process will be treated
confidentially and handled in accordance with applicable data protection and privacy laws. Information will be
used solely for recruitment and selection purposes.
Only shortlisted candidates will be contacted.
